Grey Rock Casino login and Totem Rewards

Mobile App Access

We provide digital access to Totem Rewards through our dedicated mobile app. Install it from the Apple App Store or Google Play Store - type in Grey Rock Casino and select the official app issued by the Madawaska Maliseet First Nation. On iOS, it appears under the identifier 6447704404, and on Android it is listed as com.greyrock.mobile.

Once the app is on your device, sign in with your Totem Rewards credentials to view your current point balance, see running promotions, and unlock app-only offers. We do not operate a web-based portal for online gaming; our focus in Canada is on the on-site casino experience with digital tracking layered on top. The app refreshes in real time as you earn points or become eligible for offers, and push notifications can flag time-limited deals when you allow them in your phone settings.

Installation Process

On iPhone, open the App Store, search for Grey Rock Casino, pick the official app, then tap ‘Get’ and confirm with your usual Apple authentication. After the download finishes, launch it directly from the home screen and proceed to login.

Android players open Google Play, search for Grey Rock Casino, and check that the developer information aligns with our branding, then tap Install and accept the required permissions. When the app appears in your app drawer, open it and sign in with your Totem Rewards details.

Both versions require an active internet connection for the first setup and for sign in. Certain information is cached after that for quicker access, but live promotions and availability always rely on being online.

Totem Rewards Features

Totem Rewards is our loyalty program for guests visiting the Edmundston, New Brunswick casino. There are no enrollment fees, and members receive immediate VIP-style handling along with invitations to member-only events. Points accrue on slots and electronic table games, with earning rates changing by game title and wagering level.

During your birthday month, additional ballots become available. For every 25 points earned, members receive one ballot, and extra ballots stack with each separate visit within that birthday period. Monthly prize draws select participants at random, with cash awards of 500 CAD and 250 CAD.

Within the program, lifetime points are monitored separately from the points available to redeem. Some offers only open up once you pass a minimum point total or take part in specific games during defined periods, and all related conditions appear clearly in the Promotions area inside the app.

Current Promotions

We schedule ongoing promotional campaigns for Totem Rewards members who play actively. Weekly hot seat draws are run during defined time slots, selecting random eligible players who are on the gaming floor at that time. Vehicle giveaways run at several points during the year, with ballots linked to points accumulated inside marked promotional window dates.

Dedicated senior promotions are offered for guests aged 55 and older on set days. These can include boosted point multipliers, complimentary food and beverage items, or extra entries into draws. The casino also hosts live music events at the Fiddlehead Cafe & Lounge and ticketed events in its dedicated event space, giving members additional reasons to visit throughout the year.

In the app, all active promotions are listed with countdown timers, entry criteria and simple participation steps. You can mark preferred offers for quick access and enable alerts for the categories that matter most to you. It is important to scan the full promotion terms, since certain offers apply only to particular machines or may require registration before you start playing.

Gaming Floor Details

Our Edmundston casino is located close to the Canada-US border and sits just off the Trans-Canada Highway. The property is part of a commercial zone with nearby shopping, dining and hotel options, which makes same-day trips or overnight stays straightforward. The casino is situated at 100 Chief Joanna Blvd, Madawaska Maliseet First Nation, Edmundston, New Brunswick E7C 0C1, Canada, and can be reached by phone at +1 (506) 735-2820.

On the floor you will find over 280 slot machines, ranging from penny units to higher-limit configurations. Progressive jackpots are linked across several machines so that prize pools can grow to significant levels. For electronic table play, we host Blackjack variants and hybrid poker-style games that pair digital stations with traditional elements.

Machine lineups rotate from time to time as we bring in new titles. Guests can expect licensed entertainment brands, classic fruit-style games, and modern video slots with multi-stage bonus features. Denominations commonly run from one cent up to five dollars per line.

Entry Requirements

Access to the gaming floor is limited to guests aged 19 or older. Our security teams verify government-issued photo identification for anyone who appears under 25; accepted ID formats include driver’s licenses, passports, and provincial photo cards that are still valid.

Under New Brunswick law, we must deny entry to anyone who is visibly intoxicated, and our security staff hold the authority to refuse admission at their discretion, even when the individual holds an active membership card. Through the Voluntary Self-Exclusion Program, guests can request to bar themselves from the property for a variety of defined periods. If a self-excluded person attempts to access the casino during that timeframe, any winnings are forfeited in accordance with the program rules.

Account Management

The Totem Rewards app centralizes your account settings. You can update your contact details, adjust communication choices, and change notification preferences without needing to visit the rewards desk.

Inside your profile, membership tier, point totals, recent play activity, and approaching expiry dates are all visible. A basic transaction log outlines how and when points were earned by date and by game type, which makes it easier to follow how close you are to particular promotional thresholds.

Under communication preferences, you decide how we reach out: push alerts directly on your phone, email messages, or in-app notifications. You can disable specific categories, while still keeping the ones that are useful to you.

Login Troubleshooting

Most login issues are tied to incorrect credentials or an outdated app build. First confirm that you are using the same username and password created at enrollment.

A password reset option is available on the sign-in screen. Use the forgot password function and follow the instructions sent to the email address registered on your profile. Access to that inbox is required to complete the reset.

If connection or loading problems continue, check for app updates in the App Store or Google Play. Removing and reinstalling the app can clear cached data that sometimes conflicts with new versions. For security reasons, multiple failed login attempts can cause a temporary lockout; in most cases, access is restored automatically after about 30 minutes.

If issues remain, you can visit the rewards desk in Edmundston. Our team will verify your identity, check membership status, help with credential resets, and look at possible device-specific conflicts.

Joining Totem Rewards

To join Totem Rewards, head to the on-site rewards desk with a valid piece of government-issued ID. Our staff will set up your account, print your physical membership card, and generate initial login details for the mobile app.

Enrollment uses basic personal information: full legal name, date of birth, mailing address, phone number and email. This is standard practice in the gaming industry and supports both account servicing and regulatory compliance within New Brunswick.

Your new card is then used at slots and at kiosks throughout the property. Each session you track with the card is linked to your digital profile, and points post into your account in real time. After your very first app login, we strongly recommend changing the temporary password; the system requires a minimum complexity level when you set your own.

Responsible Gaming

We align with established Canadian market standards around responsible play and maintain several support tools. The Voluntary Self-Exclusion Program remains the core option for guests who feel they should restrict their own casino access, with exclusion periods ranging from six months through to a lifetime choice.

Information about support for problem gambling is visible on property and inside the app. This includes references to provincial counseling providers, national helplines, and basic self-check tools. Our employees receive training to recognize signs of harmful play and can share resource details in a discreet, non-judgmental way.

Within the app, responsible gaming reminders and basic session tracking are available. Members can choose to set personal limits around visit frequency or time spent, and while these are self-managed rather than enforced by the system, they offer structure for guests who want clearer boundaries.